We understand that buying online can be tricky without having seen the actual product or try it on. With that in mind, we happily accept returns and exchanges within 45 days from your purchased date. Do remember to mail back your returns within the timeframe and it fulfils the following conditions as below:
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Returned items must have tags intact and be returned in its original packaging
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Returned items must not be soiled, washed or altered, with no visible signs of wear or tear
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Clearance item(s) can be returned for an exchange or refund, provided the item(s) is returned in an acceptable condition
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The purchaser will return the item at own cost back to our warehouse over in the USA, and we will issue exchanges free of charge thereafter.
If your item(s) adhere to the above terms, initiate a return by emailing us at hello@eubiofficial.com. We will get back to you within 48 hours to process your request.
Eubi reserve the rights to reject a refund or exchange requests for returned item(s) that do not comply with above terms. Please note we can only grant exchanges once.
Shipping fees paid are not refundable. Refunds are only provided after the returned item(s) are received and processed at our warehouse.
*All returns are subject to an inspection by the warehouse before processing with refunds.
Please note that refunds are strictly not allowed for items that have been exchanged.
Note: Subject to your right to cancel and your statutory rights, products excluded from return are: towels and free t-shirts
Do drop us an email at hello@eubiofficial.com should you require help with items purchased during sale periods.
HOW LONG WILL IT TAKE FOR MY REFUND/EXCHANGE TO BE PROCESSED?
- Please allow up to 5 working days for us to assess your return & process your refund or exchange from the time we receive them
- Refunds may take up 10 business days to be credited back into your original mode of purchase.
CAN I EXCHANGE MY ORDER AT A PHYSICAL STORE/WITH A STOCKIST?
We do not allow exchanges to be performed at physical outlets. All online orders are to be returned back to us by emailing us at hello@eubiofficial.com .
ORDER CANCELLATIONS
If you wish to cancel your order prior to dispatch:
- Email us at hello@eubiofficial.com as soon as possible, preferably within 24 hours order was placed.
- We cannot guarantee that your order will be cancelled as we aim to fulfil all orders within the next business day.
RIGHTS TO CANCEL
You may cancel or return your order from the date you place your order (after 45 days). If you have been charged for the item(s), you will receive a refund for the item(s) you have cancelled. Shipping fees paid are non refundable.
If you wish to cancel or return your order, please provide us with notice through our Customer Success team through our email hello@eubiofficial.com; and return the item(s) to us as set in our return policy. We will provide a refund attempting to use the same method used to make the payment (or, if the items have not yet been paid for, reflect the return of the items in your account balance) as soon as possible, provided we have received the items back at our warehouse. Alternative payment methods may be used for the refund, provided that you consent to such change; in any case this will not generate any additional charges.
If the item(s) that you have received is defective, please notify us immediately and do not return the item(s) back to us. Eubi will, for any product deemed defective, provide a replacement or a full refund for the product that is defective. The provisions set forth herein do not limit any applicable statutory rights.
ALL OTHER QUERIES
Please view our FAQs page or contact us at hello@eubiofficial.com or via Facebook Messenger for all other queries.
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